Privacy Policy

This Privacy Policy explains how Kawhe collects, uses, stores, and shares personal information when you use the Kawhe website, merchant dashboard, loyalty card experience, wallet-related features, QR join flows, mobile app features, and related services.

In this Privacy Policy, “Kawhe”, “we”, “us”, and “our” refer to wwwDream limited.

1. What Kawhe does

Kawhe provides a digital loyalty platform that helps merchants create and manage loyalty programs and helps customers join, collect stamps, and access loyalty cards, including optional wallet pass experiences.

2. Information we collect

We may collect the following types of information.

Merchant information

• name
• email address
• login details
• business or store information
• billing and subscription information
• branding assets such as logos and colour settings
• support requests and communications

Customer information

Depending on how a merchant configures its join form, we may collect:

• email address
• first name
• last name
• phone number
• birthday
• loyalty account activity such as stamps, rewards, and redemption history
• wallet-related identifiers required to support Apple Wallet or Google Wallet functionality

Technical information

We may also collect technical and usage information such as:

• IP address
• device and browser information
• app or site usage logs
• error logs
• session and security data

3. How we use personal information

We use personal information to:

• create and manage accounts;
• provide the Kawhe platform and loyalty card functionality;
• process joins, stamps, rewards, and redemptions;
• generate and manage wallet-compatible passes;
• send account, support, service, and loyalty-related communications;
• process subscriptions and billing;
• secure the platform, prevent abuse, and troubleshoot issues;
• improve the Services.

4. Merchant-controlled customer data

When a customer joins a merchant’s loyalty program through Kawhe, that customer information is processed to provide the service to the merchant.

The merchant is responsible for:

• deciding what customer fields to collect;
• ensuring it is authorised to collect and use that information;
• complying with applicable privacy and marketing laws.

Kawhe acts as the platform provider and processes that information to deliver the service.

5. When we share information

We do not sell personal information.

We may share information with trusted service providers where necessary to operate Kawhe, including providers for:

• payment processing, including Stripe;
• hosting and infrastructure;
• email delivery;
• storage and security;
• wallet-related services such as Apple Wallet and Google Wallet integrations.

We may also disclose information:

• if required by law;
• to protect our rights, users, or platform security;
• in connection with a business sale, merger, restructure, or transfer.

6. Wallet and third-party platform features

If a customer saves or uses a loyalty card with Apple Wallet or Google Wallet, some information and identifiers may be processed through those platforms to support pass creation, updates, and registration.

Those services are operated by third parties and are also subject to their own terms and privacy policies.

7. Billing and payments

We use third-party payment providers such as Stripe to process merchant subscription payments.

Kawhe does not store full payment card details on its own servers. Payment information is handled by the relevant payment processor in accordance with its own policies and security controls.

8. Data retention

We keep personal information only for as long as reasonably necessary to:

• provide the Services;
• maintain loyalty records and merchant account history;
• comply with legal, tax, accounting, or security obligations;
• resolve disputes and enforce our agreements.

We may retain backup, logging, and archived records for a reasonable period where necessary for operational, security, or legal purposes.

9. Security

We use reasonable technical and organisational measures to protect personal information, including secure transmission over encrypted connections.

However, no system can be guaranteed to be completely secure, and we cannot promise absolute security.

10. International processing

Some service providers we use may store or process information outside New Zealand.

Where this occurs, we take reasonable steps to use providers and arrangements appropriate for delivering the Services and protecting personal information.

11. Access and correction

You may request access to personal information we hold about you, and you may request correction of that information, subject to applicable law.

If you are a customer in a merchant’s loyalty program, some requests may need to be handled together with the relevant merchant, depending on the nature of the data and request.

12. Cookies and similar technologies

Kawhe may use cookies, sessions, and similar technologies to:

• keep users signed in;
• maintain security;
• support site and app functionality;
• understand usage and improve the Services.

You can usually control cookies through your browser settings, although disabling them may affect functionality.

13. Children

Kawhe is not intended for children to use independently as a merchant platform. Merchants are responsible for ensuring they collect customer information lawfully, including where age-related consent issues may apply.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version and update the date above.

15. Contact

If you have questions, concerns, or requests about privacy, contact us at:

wwwDream limited
info@kawhe.shop
6 unit 9 Sherborne road,
Mt. Eden
1024 Auckland.